Refund policy

RETURN POLICY

Return & Store Credit Policy

At IVRY, we carefully curate every piece and want you to love your purchase. If something isn’t quite right, we’re happy to offer store credit under the following guidelines.

Return Window

We have a 14-day policy, which means you have 14 days after receiving your item (online orders) or 14 days from purchase date (in-store purchases) to initiate a return for store credit or exchange .

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unworn, unused, and in original condition

  • With all original tags attached

  • Accompanied by proof of purchase or receipt

Items sent back without first requesting a return will not be accepted.

Store Credit Only

All approved returns will be issued as store credit only. We do not offer refunds to the original payment method.

Store credit may be used online or in-store unless otherwise specified.

How to Start a Return

To start a return, contact us at:

info@ivrycollections.com

If your return is accepted, we will provide instructions on how and where to send your package.

Returns must be authorized prior to shipping.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Sale or discounted items

  • Accessories, jewelry, handbags, swimwear, or intimate apparel

  • Special occasion or event-specific pieces

  • Gift cards

  • Custom or personalized items

If you have questions about a specific item, please contact us before purchasing.

Exchanges

Because we offer store credit only, the fastest way to exchange an item is to:

  1. Request a return

  2. Receive store credit

  3. Place a new order

Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping unless an item arrives damaged or incorrect.

Contact

For any return questions, contact:

info@ivrycollections.com

We reserve the right to refuse returns that do not meet these conditions.